Return & Refund Policy

Quandbx™ · After-Purchase Support

Return & Refund Policy

Return eligibility, request steps, return shipping responsibility, damaged or incorrect products, refunds, exchanges and cancellations.

30 Days Return Window

5 Days Inspection Target

1–3 Days Refund After Approval

Return Window

Eligible Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

To begin a return, email service@quandbx.com before sending merchandise.

Customer Care will review the request, confirm whether the product is eligible and provide appropriate return instructions.

Returns sent without prior authorization, or sent to an address not provided by Customer Care, may not be accepted.

Eligibility

Return Condition

For a preference-based return, an item should generally be unused, unaltered and in its original condition.

Where applicable, the returned package should include the original product, original packaging, accessories and included components, manuals or inserts and proof of purchase or the relevant order number.

Different requirements may apply when an item arrives damaged, defective, incorrect, incomplete or materially different from its product description.

Request

How to Request a Return

Email service@quandbx.com and provide your order number, the item you wish to return, the reason for the return and relevant photographs or videos where necessary.

Do not automatically send returns to the business registration address.

The business address shown on this website is provided for business transparency and correspondence.

Once the return request has been approved, Customer Care will provide the correct return warehouse address and instructions.

Exceptions

Non-Returnable Items

Certain products may not be eligible for preference-based returns because of health, hygiene, personalization, safety or product-integrity considerations.

Where applicable, non-returnable products may include customized or personalized products, opened hygiene-sensitive products, gift cards, items clearly identified as final sale, or products clearly identified as non-returnable before purchase.

These exclusions do not limit consumer rights or remedies that cannot lawfully be excluded.

Product Issues

Damaged, Defective, Incorrect or Incomplete Items

Please inspect the order after delivery.

If an item arrives damaged, defective, incorrect, incomplete or materially different from the product description, contact us as soon as reasonably possible.

Where possible, we recommend contacting us within 7 days after delivery.

Include your order number and clear photographs of the product, packaging and shipping label where relevant.

If the issue is confirmed, Quandbx™ will provide an appropriate replacement, refund or return solution at no additional return cost to the customer.

Return Cost

Return Shipping Costs

Preference-based returns: If a product is returned because of a change of mind, incorrect personal selection or another reason not caused by a product or fulfillment issue, the customer is generally responsible for return shipping.

Product or fulfillment issues: When Quandbx™ confirms a qualifying damaged, defective, incorrect, incomplete or materially misdescribed product or fulfillment error, an appropriate return, replacement or refund solution will be provided without requiring the customer to bear the reasonable return shipping cost caused by that issue.

Quandbx™ does not charge a separate restocking fee for approved eligible returns.

Refund

Refunds & Refund Timing

Once an approved return reaches the designated return facility, we aim to inspect the returned item within 5 business days.

If the return is approved after inspection, Quandbx™ will issue the refund to the original payment method within 1–3 business days after approval.

After the refund is issued, a bank, card issuer, PayPal or other payment provider may require additional processing time before the credit appears.

This posting period is separate from our refund issuance time.

Where permitted by applicable law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration or damage beyond what was reasonably necessary to inspect the product.

Problem Order

Refunds for Damaged or Incorrect Orders

A physical return may not always be necessary when a damaged, defective, incorrect, incomplete or materially misdescribed item is confirmed.

Depending on the circumstances, Customer Care may offer a replacement, full or partial refund or another appropriate resolution after reviewing the information supplied with the claim.

Exchange

Exchanges

Exchange availability depends on current inventory.

In some situations, the most efficient option may be to complete an approved return and place a new order for the desired product or variation.

Contact service@quandbx.com before sending any item for an exchange.

Cancellation

Order Cancellations & Changes

If you need to cancel or change an order, contact service@quandbx.com within 12 hours after purchase.

We will make reasonable efforts to accommodate eligible requests.

Cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation or dispatch has begun.

Quandbx™ does not charge a separate cancellation fee merely for submitting an eligible cancellation request.

Delayed Refund

Refund Not Yet Visible

If we have confirmed that a refund was issued but the credit has not appeared within the payment provider's normal processing period, contact the bank, card issuer, PayPal or other payment provider first.

If you still need assistance afterward, email service@quandbx.com with your order number.

Do not send complete payment-card numbers by email.

Rights

Consumer Rights

This policy explains our standard return procedures.

Nothing in this policy limits statutory consumer rights, remedies, warranties or protections that cannot legally be excluded or restricted under applicable law.

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